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Air India: The country’s former government airline Air India, owned by the Tata group, has suffered a setback. The US government has imposed a fine of $1.4 million on Air India. Apart from this, Air India has also been asked to return $ 12.15 million to the passengers. Know why this fine and refund order has finally come on this.
Why this fine was imposed on Air India and got refund order
Air India has been fined and refund orders have been issued due to the delay in returning ticket money to passengers affected by the cancellation or change in their schedules of Air India flights during the Kovid-19 epidemic. However, these cases of delay in refunds predate the acquisition of Air India by the Tata group. The US Department of Transportation says that under Air India’s refund policy, passengers face difficulties in getting their refund. For this reason, Air India has been ordered to refund the passengers and also have to pay a fine.
US Department of Transportation ordered refunds to 6 airlines
The US Department of Transportation said on Monday that Air India is among the six airlines that have been directed to return a total of $ 600 million in refunds to passengers. Apart from Air India, Frontier, TAP Portugal, Aero Mexico, EI AI and Avianca Airlines have also been fined by the US government.
what the officials said
US officials said that Air India’s provision of ‘refunds on request’ of passengers is contrary to the policies of the US Department of Transportation. The US government has made a rule that in case of flight cancellation or change, the airline must legally refund passengers’ ticket money. In a departmental inquiry, it was found that Air India took more than 100 days to process more than half of the refund applications.
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Why was the order to give refund to Air India issued?
According to an official investigation, Air India took more than 100 days to settle more than half of the 1,900 refund complaints filed with the transport department. This refund will have to be given for those flights which were either canceled by Air India or made major changes in their timing and schedule.
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