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During the last few years, the prevalence of digital banking has increased significantly in the country. Easy availability of smartphones and internet has given a boost to digital banking. UPI has taken it to far-flung villages. This has made many banking operations especially money transactions possible in a jiffy. However, some dangers have also increased with this. There was a mistake of one digit that the money goes to someone else. Due to this many people have to suffer loss.
This precaution will reduce the mistake
If money goes somewhere else by mistake, it can be recovered if action is taken in time. Today we are going to tell you this. Before that, let us talk about some precautions, so that such mistake does not happen. Please double check the details before sending money anywhere. If you are sending through UPI, then after scanning the QR code or entering other details, the name of the account holder appears, confirm it. By doing this, the chances of making a mistake will be reduced and you will get rid of the problems later.
Must check email and message
After transferring money in any way, money will be deducted. Receives message and email. After transferring the money, do check the message and email. With this, you can immediately know whether the money has gone to the wrong account. If you have mistakenly sent money elsewhere, inform your bank without delay. For this, the customer care of the bank can be called. The bank can ask you all the information regarding this on email. In the email, tell the bank the details like transaction number, amount, from which account the money was deducted, which account was transferred by mistake, the date and time of the transaction.
RBI has done this measure
For such a situation, RBI has taken a big work measure. Whenever you do a transaction, in the message or email you get to inform you about it, banks ask whether you have done this transaction by mistake. The Reserve Bank has made it mandatory to ask this. Along with this, it is also necessary to provide a number or email in that message. If the money is transferred by mistake or goes to the wrong account, then immediately complain on that number or email. This is the easiest way to get back the money deducted by mistake.
Money will come automatically in these cases
Many times it happens that IFSC Number is entered wrongly. Or the bank account you enter is not activated. In such cases, money can be deducted from your account, but in these cases the amount deducted automatically gets credited back. If the money does not come back on its own, then you can go to your bank branch and complain to the manager. Your money will be returned in a few days.
This number is very useful for UPI
Nowadays most of the transactions are being done through UPI. If you have also made a mistake in sending money through UPI, then immediately take a screenshot of it. All payment apps including Paytm, PhonePe, Amazon Pay, Google Pay give the option to share or save the receipt after the transaction. If you make a habit of this, then you will have the account of all the transactions and it will be useful if there is any mistake. Complaints about wrong transfers through UPI can be made by calling 18001201740. This is a toll free number.
Then you will have to go to the bank
If complaining on the toll free number does not get resolved then you will have to go to the bank. In such a situation, if the account in which you have sent the money and your account, both belong to the same branch, then you will get the refund soon. If the account in which the money has gone is of another bank or branch, then there may be a delay in getting the money back. In such cases, it may take up to two months to get the money refunded. You will get this information from your bank that which bank branch has processed the transaction. You directly contact the same bank branch. The concerned bank branch will contact the person whose account has been erroneously debited and seek consent to return the money.
As a last resort
The person whose account has the money If he refuses to return, then the process can be long. In such a situation, you may have to take the help of the court. You may need to initiate legal action by sending a notice from the court. The rule of the Reserve Bank says that the banks are not guilty for this. Since you fill all the details yourself, all the responsibility is also on you.
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