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Insurance Claim Process In Hindi: Today everyone takes health insurance and life insurance policy to keep their family safe. With this, you can save yourself from a huge loan in the emergency of your life or from losing your savings in one stroke. If you are taking any insurance, then you must have complete information about it. Otherwise you will face a lot of trouble later.
what is the reason
We are going to tell you the biggest reason for this news. According to media reports, the reason behind this is that in the year 2021-22, insurance ombudsmen have resolved a total of 40,527 customer complaints. Prior to that, 30,596 complaints were resolved in 2020-21. It is understood from this figure that complaints against any product or company occur when there are some flaws in its policy or service, and their customers are not satisfied with them. So this shows that the number of complaints will be more.
this is trouble
Many times you are not able to get the insurance amount on time from the company regarding the claim of the policy. You do not get a satisfactory answer from the company. In such a situation, the policy holder or his nominee has to face a lot of problems. He does not understand where he should complain about his case. If something like this has happened to you too, then there is no need to worry. You can complain about this matter.
complain here
Every insurance company has a grievance redressal officer. First of all, you should complain about your case to that officer, so that no objection can be raised for not receiving the complaint from the company. You can complain by visiting the nearest branch of the insurance company, or you can also complain through mail. Most of the complaints are redressed at the company level. If still there is no hearing, then you have many other ways.
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Complain to IRDAI
You can complain by going to IRDAI if the problem is not resolved within 15 days after complaining to the insurance company. For this, you can register your complaint by using IGMS on the online portal of IRDAI or by sending an email to complaints@irdai.gov.in. Apart from this, you can complain by calling IRDA’s toll-free number.
Complain to the Insurance Ombudsman
If your problem is not resolved in IRDAI, then you have the right to complain to the Insurance Ombudsman. There are a total of 17 Insurance Ombudsman in the country. You can complain about the insurance company to the insurance ombudsman of the city where you live. On making a complaint by going to this office, you will have to fill and submit Form P-II and P-III.
Complaint in hard copy
You can complain by going to the office of the Insurance Ombudsman. You can get information about these offices from the branch of the insurance company or from the website. Apart from this, you can also complain through mail. After the e-mail, you will also have to send the hard copy of the complaint along with the relevant documents to the office.
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